Delivery

How delivery works

Pacisia is a small, independent Australian online shop. We don't run a warehouse. When you place an order, we pass it to the supplier of that piece, and the supplier sends it to your door. Delivery therefore takes longer than from a local store, so we show the window on every piece before you order.

How long it takes

• Decor: please allow up to 21 days from the day you order.
• Furniture: please allow up to 28 days from the day you order.

The window for each piece sits beside its price. It is the longest time we plan around, not a guaranteed date.

What it costs

There is no delivery charge within Australia. The delivery cost shown in your cart and at checkout is the full delivery cost. We don't add surcharges, remote-area fees or handling fees after you order.

If your address is outside Australia, contact us before ordering so we can confirm whether the piece can reach you and what it would cost.

Parcels and tracking

If you order more than one piece, they can arrive in separate parcels, sometimes on different days. Each parcel has its own tracking when the supplier or carrier provides it, and we email it to you.

If your order is running late

If your order is likely to miss its window, we will contact you with an updated estimate and the options available for your order. If it hasn't arrived by the end of its window, email info@pacisia.com.au with your order number and we will follow it up with the supplier and carrier.

Damaged, faulty or not as described

If an item arrives damaged, faulty or not as described, contact us promptly. We will assess the issue and provide the remedy required under Australian Consumer Law. Your rights under the Australian Consumer Law are not limited by this page or by our returns terms.