Questions

Please allow up to 21 days for decor and up to 28 days for furniture, counted from the day you order. The window for each piece is shown beside its price.

No, not within Australia. The total you see at checkout is the total you pay.

Each piece ships to you directly from its supplier. We don't hold stock in a warehouse, which is why the delivery window is longer than a local store's. How delivery works

Not always. If you order more than one piece, they can come in separate parcels on different days, each with its own tracking when the carrier provides it.

If an order is likely to miss its window, we contact you with an update and your options. If it hasn't arrived by the end of the window, email us with your order number and we will follow it up.

Sizes come from the supplier's listing unless the page says we have measured them. Allow for small variations, and ask us before ordering if a centimetre or two matters.

We list materials as the supplier states them. Where we haven't checked a material against a sample, the listing says so.

Yes. Every listing shows the exact piece you'll receive, never a lookalike. Colours can look slightly different from screen to screen.

Not yet. Pacisia's range is new, so there are no customer reviews to show. We would rather show none than borrow them from somewhere else. If you have a question about a piece, ask us.

Yes. You have 30 days from delivery to request a change-of-mind return, as long as the item is unused and in its original packaging. Returns terms

Contact us promptly with your order number. We will assess the issue and provide the remedy required under Australian Consumer Law.

Pacisia is an independent Australian online shop operated by Dylan Thomas Chapman, sole trader, ABN 44 638 203 267.

Email info@pacisia.com.au or use the contact form. A person replies within one business day.