Returns

Changed your mind

You have 30 days from the day you receive an item to request a change-of-mind return.

• The item needs to be unused, in the condition you received it, and in its original packaging.
• Please keep your order confirmation or another proof of purchase.
• Email info@pacisia.com.au before sending anything back. We will reply with instructions and, if the return is accepted, a return shipping label. Items sent back without a return request first can't be accepted.
• Change-of-mind returns don't apply to sale items, gift cards, or items made or ordered specially for you.

Damaged, faulty or not as described

Please check your order when it arrives. If an item is damaged, faulty, not as described, or not what you ordered, contact us promptly with your order number and a photo if you can. We will assess the issue and provide the remedy required under Australian Consumer Law, which may be a repair, a replacement or a refund depending on the problem.

The change-of-mind conditions above, including the 30-day window and the sale-item exclusion, do not apply to faulty items. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.

Refunds

We will let you know once we have received and checked your return, and whether the refund has been approved. Approved refunds go back to your original payment method within 10 business days. Your bank or card provider may take a little longer to show it.

If more than 15 business days have passed since we approved your return and you can't see the refund, email info@pacisia.com.au.

Exchanges

The quickest way to swap a piece is to return the one you have and, once the return is accepted, place a new order for the one you want.